All about your stay

• The Sonus Alpis is an adults only hotel (from 16 years) with the claim to offer its guests a quiet and relaxing time out.
• The rooms are usually ready for occupancy from 15:00 and should be vacated by 10:00 on the day of  departure. In case of arrival after 19:00, we kindly ask you to inform us in advance by phone.
• In case of late arrival or early departure, the agreed price will be charged for the entire booking period.
• The images of the rooms are for reference and may differ from the actual rooms.
• Single occupancy upon request and with a single room supplement.
• Pets are allowed only upon request and in selected rooms. We ask for your understanding that we will decide on a case by case basis and depending on occupancy. Pets are not allowed in the   spa area, dining room and outdoor pool.
• The hotel bill can be paid in cash (in Euro, up to 999,99 Euro), by EC or credit card (Visa, Mastercard).
• The local tax of € 3,50 p.p. will be charged separately at the end of the stay.
• To prevent unpleasant surprises, we recommend that you take out a travel cancellation insurance policy.  You can find more information  here.

Your reservation is definite only upon receipt of the deposit amounting to 30% of the total amount in our bank account.

In case of cancellation, the following conditions apply:

• Cancellation up to 30 days before arrival: €100 cancellation fee – the remaining deposit will be refunded.
• Cancellation between 29 and 15 days before arrival: the entire deposit will be retained.
• Cancellation from 14 days before arrival: 90% of the total booked amount will be charged, minus the already paid deposit.
• In case of early departure, late arrival, or no-show, 100% of the total booked amount will be charged.

Raiffeisenkasse Kastelruth – St. Ulrich
IBAN: IT55X0805623110000301006126
BIC: RZSBIT21111