All about your stay

Travel relaxed and prepared

Surprises should always contain something positive in our house. Therefore, we would like to tell you a few things about our hotel in advance, so that you can start your vacation well prepared.

General information:
  • The Sonus Alpis is an adults only hotel (from 16 years) with the claim to offer its guests a quiet and relaxing time out.
  • The rooms are usually ready for occupancy from 15:00 and should be vacated by 10:00 on the day of  departure. In case of arrival after 19:00, we kindly ask you to inform us in advance by phone.
  • In case of late arrival or early departure, the agreed price will be charged for the entire booking period.
  • The images of the rooms are for reference and may differ from the actual rooms.
  • Single occupancy upon request and with a single room supplement.
  • Pets are allowed only upon request and in selected rooms. We ask for your understanding that we will decide on a case by case basis and depending on occupancy. Pets are not allowed in the   spa area, dining room and outdoor pool.
  • The hotel bill can be paid in cash (in Euro, up to 999,99 Euro), by EC or credit card (Visa, Mastercard).
  • The local tax of € 3,50 p.p. will be charged separately at the end of the stay.
  • To prevent unpleasant surprises, we recommend that you take out a travel cancellation insurance policy.  You can find more information  here.

Your reservation is definite only upon receipt of the deposit amounting to 30% of the total amount in our bank account. This fee will be retained in case of cancellation.
We kindly ask for your understanding that we have to charge 70% of the booking amount, minus the already paid deposit, in case of a cancellation at short notice (14 days or less before arrival).

Bank coordinates:

Raiffeisenkasse Kastelruth – St. Ulrich
IBAN: IT55X0805623110000301006126